Due to the personal nature of the customization business and in an effort to keep our costs low, while keeping the quality high, for our customers-we do not offer refunds for any reason. Returns are a business’s demise if done too frequently, or without thoughtful consideration. Please only make a purchase if you are sure you want the item. Our items often sell out so please don’t buy up items other people may want, just to return it. This policy is not designed to drive away customers, but to protect our brand, keep costs low, and uphold quality and integrity.
PERTAINING TO CLOTHING:
We understand that not all sizes are created equal. That is why we post size charts with measurement guides to help you make a more educated decision when choosing sizing. This should help eliminate the need to return due to fit issues. Please note that there could be small variations in sizing due to manufacturing.
We do our best to provide you with all the most accurate, up-to-date information regarding our products. The color swatches can appear differently on different screens. If you want a better picture of the color, please contact us.
Only Items that are defective or damaged can be exchanged for the same item. No refunds will be made on any item, ever.
We do our best to meticulously check every item for defects prior to sending it out. If your item is defective due to shipping damages or an honest, blatant error on our part, we will ensure you get one that meets your needs (and hopefully surpasses it!). Please be patient with us, we are just like you. We are American families who also shop online, and we get it. It can be frustrating. However, transportation and processing can take a bit, but we will make it worth your wait! No matter what, we always want our customers to be happy.
All exchange requests must be made within 2 days of when you receive the item. Tracking information will detail delivery date. *extraordinary events will be considered with proof*
Once you have submitted a request, you have 30 days from the original date of delivery to exchange the item. If you do not fall within this timeframe, we cannot issue you an exchange. We will not send out a new item until tracking information has been provided for the exchanged item.
To be eligible for a exchange, your item must be unused and in the same condition in which you received it.
Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be exchanged. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-exchangeable items:
* Gift cards
* Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase (a screenshot of email confirmation from your order will do).
Late or missing exchanges (if applicable):
Please be patient. Exchanges can take as little as a few days or as much as 1-2 weeks to process depending on the payment method you chose.
If you haven’t received your item yet, first check the tracking information again.
If the tracking information shows as “delivered” please contact the carrier first.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Final Sale items (if applicable)
Any items marked “final sale” at time of purchase, cannot be exchanged for any reason. These are HEAVILY discounted and can be salvaged or reused in another way if defective for any reason.
**We choose our final sale items based on market pricing and availability, NOT due to quality concerns or issues. ALL final sale items still go through our quality control process**
Exchanges (if applicable)
We only replace items with the same item due to defects only. If that item is now out of stock (i.e t-shirt color), we will issue you a store credit for another item on our site, or fulfill your order when the item comes back in stock. It will be up to you. To process your exchange please send us an email at [email protected] and we will instruct you on what to do next.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange. Once the exchanged item is received, a gift certificate will be mailed to you.
To exchange your product, you should email us prior to sending back your item and we will give your instructions on how to send in your exchange (address, etc.)
Since shipping is free to you as the customer, you will be responsible for paying for your own shipping costs for exchanging your item. (We lose money by offering you free shipping, and will be shipping the exchanged item back to you for free-don’t worry).
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item.
One more time for those skimming this document: NO REFUNDS, exchange only.
Good Works Custom Clothing reserves the right to establish an official return policy for their store. Failure to comply to this policy will forfeit your right to receive an exchange, regardless of item’s condition.
If you have any questions please email: [email protected]